• On consumer protection

BY EDMOND ODOK – Polaris Bank has won the Central Bank of Nigeria (CBN)’s award for Best Deposit Money Bank (DMB) in Consumer protection for the 2019 financial year

The Award was presented to the Bank at the Annual Dinner and Award event was organised by the CBN, Jos branch recently. It was held to recognise and reward DMBs for their performance in the country’s banking industry.

Managing Director and Chief Executive Officer (CEO) of Polaris Bank, Mr Tokunbo Abiru described the award as an attestation of the institution’s show of strong leadership in prompt resolution of transaction issues.

He thanked the organisers for their due diligence in selecting Polaris Bank among other awardees and “recognising its stellar performance in promptly resolving customer complaints”.

Abiru, who also spoke on the challenges faced by customers over issues of response to various customer complaints, including ATM cash retract, excess charges and other e-channels dispute received from the CBN for resolution, said necessary steps are being taken to resolve some of these pressing issues.

He however admitted that these occurrences, which experts ascribe to infrastructure deficit, remained the most common worries among customers who engage in e-banking transactions, assuring that banks and relevant stakeholders are doing all within their powers to ameliorate for the benefit of their teeming customers.

”For us at Polaris Bank, because we know how embarrassing cash retract and other payment service challenges can be for customers, we ensure that their complaints are promptly and satisfactorily resolved with feedback to the CBN,” he said

Abiru described Polaris as a future-determining Bank committed to the delivery of industry-defining products, services, and platforms across all the sectors of the Nigerian economy.

Other categories of awards presented at the event include: Best DMB in Banking Activities; Best DMB in Corporate Social Responsibility; Best DMB in Financial Inclusion; and Best Micro Finance Bank in Plateau State.

The awards were presented on the basis of DMBs’ efficiency and promptness in responding to various customer complaints within the year under review.


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