BY ALIJO SYLVESTER, ABUJA – The Federal Government has said that the service delivery initiative being driven by the SERVICOM Office was in need of strong political will to carry out its mandate fully.
Secretary to the Government of the Federation (SGF), Mr. Boss Mustapha stated this when he received the management team of SERVICOM in his Office as part of the familiarization meeting with MDAs under his purvey.
Mustapha minced no words in acknowledging that SERVICOM office established 13 years ago is saddled with the responsibility of institutionalizing the Service Delivery Initiative of the Federal Government in MDAs to promote excellent service delivery for citizens’ satisfaction and for the realization of the essence of governance.
He therefore assured of the Federal Government’s support to the agency which he noted is a vehicle for driving and sustaining effective service delivery in Ministries, Department and Agencies (MDAs) of Government.
Mustapha said; “As a representative of Mr. President, I want to say categorically that this Administration will strengthen and reposition the SERVICOM Office to become an active part of the system because if we can get SERVICOM to operate well, we would have set the trajectory to get things done right in the public sector and this I assure you would be done.”
He further assured that his Office will work with SERVICOM in the monitoring and evaluation of government projects to know how government policies are impacting on citizens and the general public.
Earlier, the National Coordinator of the agency, Mrs Nnenna Akajemeli explained that the office had been limited in its functions due to series of challenges ranging from lack of enabling Act, poor ownership of the Initiative by Government Executives service wide, inadequate funding and non-regularization of SERVICOM staff amongst others.
She intimated the SGF of SERVICOM’s future plans of increasing citizens’ participation in the crusade against service failure through establishment of service wide SERVICOM dashboard and Contact Centres for transparent assessment of MDAs performance against standards.
According to her; “The SERVICOM office also intends to enforce the adherence to service standards contained in Service Charters of MDAs, entrench SERVICOM in the States, as well as carry out massive radio awareness campaign through establishment of SERVICOM Help Desk at the Human Rights Radio Station but these can only happen if the office is strengthened.”