Customers, Others Applaud TAJBank’s Innovation, Quality Services

• Say industry’s Leadership award well deserving

BY COBHAM NSA, – Basking in the conferment of Nigeria’s most innovative non-interest bank on their brand by the Leadership Media Group, customers of TAJBank Limited and other industry analysts are cheerful the award is well deserved.

Accordingly, they have attributed the accolades to the institution’s innovativeness and quality financial service delivery since its official launch about two years ago.

In decorating TAJBank with the honours, the Leadership Media Group’s management had explained that its emergence as winners of the ‘Banker of The Year Award 2020’ was based on the “trail-blazing services, innovative products, and remarkable growth recorded across key performance indicators in its financial statements in the year under review.”

Interestingly, accolades have continued to trail the conferment of ‘Bank of The Year Award’ on TAJBank, with the Regional Business Development Manager of a leading Information and Technology (IT) company, Sigma Alliance Limited (SAL), Mrs Oluwatoyin Abel, appreciating her satisfactory banking experiences with the institution.

Describing TAJBank’s financial services as exceptional, Oluwatoyin said; “I have had the rare privilege of being part of the TAJBank family and have witnessed how intentional they are with customer satisfaction by providing exceptional services. I am very optimistic that this award is the first of many more.”

Also relating another cheery experience with the bank, a regular customer, Mallam Sulaimon Usman, said; “The services of the bank are very apt, very up to date. I think I should congratulate TAJBank’s board and management for the innovation the bank has brought to the nation’s banking system.

“The bank’s customer service is very superb. I think I will congratulate the bank for the recognition and I hope they will consolidate on that feat.”

Similarly, the Executive Director, Leaders Corporate Services, a brand management and media relations consulting firm, Mrs Stella Collins, added her voice in praising the bank, noting that the award is a “confirmation of TAJBank as the champion of the new normal in non-interest banking in Nigeria and unparalleled commitment to customer-friendly financial services.”

In the same vein, another customer, Mrs. Roseline Abari, said though information about the bank came from its billboards on school fees payment and other interest-free services and financing, she has not been disappointed.

Hinting that her frustrations in paying the children school fees in foreign countries ended through associating with TAJBank, Abari said; “I got real time, customer-friendly service that makes me so fulfilled.”

“To my greatest surprise, when I came to TAJBank, it took me just two working days to get done what I couldn’t do in my former bank at a huge cost in six weeks and I was so amazed”, the excited mother said.

Abari, who appreciated the honours conferred on the bank, said: “As a matter of fact, TAJBank’s services are very good and I think they deserved the ‘Bank of The Year’ award based on the officials’ friendliness and professionalism. I will say that because of my own personal experience.”

Also sharing his views on the award, a financial expert, Mallam Shehu Abdulkadir said; “TAJBank is being recognized everywhere for financial service excellence. So, the Leadership Newspaper’s award to the bank is well deserved.”

Abdulkadir said the recognition is quite apt given that; “In just over one year of operations, the bank has become a reference point in innovative products and services delivery and prudential management of its investors’ funds such that last year, it reported the highest ever Earning Per Share (EPS) in Nigeria’s banking industry.”